Last updated: September 2, 2026
Dunridge Supply LLC supplies industrial parts, equipment-related products, and business supplies. Some products may be sourced or ordered specifically for a customer, and return eligibility can vary by product, manufacturer, supplier, and order terms.
Return authorization
Please contact Dunridge Supply before returning any product. Products should not be shipped back until return instructions have been provided.
When a return is approved, Dunridge Supply will provide the applicable return instructions, including the return location and any required return authorization information.
Unauthorized returns may be refused or returned to the sender.
Return eligibility
Return eligibility may depend on the condition of the product, the reason for return, manufacturer or supplier restrictions, and any terms stated on the product page, quotation, order confirmation, or other written communication from Dunridge Supply.
Products generally must be unused, uninstalled, and in resalable condition with their original packaging, documentation, labels, and accessories.
Certain products may not be returnable, including:
- Custom, modified, made-to-order, or special-order products where identified as non-returnable
- Products that have been installed, used, altered, damaged after delivery, or are no longer in resalable condition
- Cut-to-length, configured, or otherwise customer-specific products
- Products subject to manufacturer or supplier restrictions that prohibit return
- Opened products where health, safety, contamination, calibration, electrical, or similar concerns make resale inappropriate
- Products outside any return period specifically stated in the applicable quotation, order confirmation, product listing, or manufacturer terms
Damaged, incorrect, or defective products
If an order arrives damaged, appears defective, or does not match what Dunridge Supply supplied or confirmed, please contact us promptly.
We may request photographs of the product, packaging, shipping labels, damage, or other information needed to evaluate the issue or make a carrier or manufacturer claim.
Please retain the product and its packaging until we provide instructions.
Depending on the circumstances, the available remedy may include replacement, repair, refund, credit, or assistance under an applicable manufacturer warranty.
When a return is required because of a confirmed Dunridge Supply fulfillment error or confirmed product defect, Dunridge Supply will provide applicable return-shipping instructions.
Return shipping and fees
Unless the return results from a confirmed Dunridge Supply error, confirmed shipping damage, or confirmed defect for which Dunridge Supply accepts responsibility, return shipping is generally the customer's responsibility.
Manufacturer, supplier, restocking, inspection, or other return-related fees may apply where permitted by the applicable order terms. Any known material fee will be communicated as part of the return authorization process.
Original shipping, freight, delivery, and accessorial charges are generally non-refundable unless the return is caused by a confirmed Dunridge Supply error or otherwise required by law.
Refunds
Approved refunds are issued after the returned product has been received and, where applicable, inspected.
Refunds are normally issued to the original payment method. Financial institutions may require additional processing time before the refund appears in the customer's account.
Cancellations
Cancellation requests should be submitted as soon as possible.
An order cannot always be cancelled after it has been released to a manufacturer, supplier, warehouse, fulfillment provider, or carrier. Special-order, configured, custom, or supplier-committed products may be non-cancellable.
If an unavoidable supplier or cancellation charge applies, Dunridge Supply will communicate that information when reasonably available.
Contact
Questions regarding returns, refunds, damaged shipments, or cancellations may be sent to:
Dunridge Supply LLC
nicholas@dunridgesupply.com